Terms of Shipment are F.O.B. FACTORY, WEST GROTON, MASSACHUSETTS. We reserve the right to select the delivering carrier due to our rural location. We will select carriers to assure that the product arrives safely and is the most cost effective way. An additional $10.00 charge will be added to the shipping charges for all prepaid shipments. All deliveries to a warehouse or delivery service will be sent prepaid unless noted otherwise on your order. Requests for outside carriers may delay your shipment.
Do not sign a clean bill of lading before checking for damage or shortages. You must specify any damage or shortage on the bill of lading with the driver’s signature in order to file a claim. Follow our unpacking instructions found on the label attached to the shipping carton. Save the shipping container for at least 7 days.
All claims for shipping damage and shortages must be directed against the delivering carrier. In the case of damage you must notify the delivering carrier and Carvers’ Guild within 7 days. Failure to follow the unpacking instructions on the carton will automatically disqualify any claim filed. A Return authorization MUST be obtained from CARVERS’ GUILD before merchandise will be accepted for credit or exchange. All returns must be in the original carton. CARVERS’ GUILD IS NOT RESPONSIBLE FOR SHIPPING DAMAGE; however, we will do everything possible to help you expedite your claim.